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I.
CREDIT POLICY A.
General Credit Policies 1. C.O.D. terms will be in effect until such time as information sufficient to approve open credit is gathered. From time to time the C.O.D. tag falls off in transit or we will need to drop ship a part to a C.O.D. customer. We will treat these C.O.D. invoices like standard 30 day invoices. 2. To establish and maintain a line of credit, a customer must have his account in good standing and furnish a current credit application. We will send you an application on request.
B.
Payment Terms & Conditions
NET 25th. FOR DISCOUNTS AVAILABLE PLEASE
SEE SECTION X.
II.
PRICING POLICY
A.
Pricing
III.
FREIGHT POLICY
A.
Freight Terms and Conditions
1. All
shipments of all products from our distribution centers will be FOB point of
shipment. The product is yours once it
leaves our freight dock. B.
Freight Loss or Damage Policy
1. The filing of freight claims is the responsibility of the consignee and title to all products sold shall pass to the consignee upon our delivery of product to carrier in the case of truck shipments. 2. If your order arrives on U.P.S. damaged please give our shipping department a call immediately. 3. Customers should not deduct amount of delivery shortages or damaged merchandise from payments. These situations are to be noted as exceptions on the freight bill and the claim should be filed with the delivering carrier. Refer to the “Shipping Problem Guidelines” section for the proper handling. IV.
SHIPPING PROBLEM GUIDELINES A.
Incomplete Shipments or Missing Cartons
If a shipment is received with one or more cartons missing, follow these instructions: 1. Mark the freight bill “X” Cartons of Product (Short Freight Bill). Sign and date the freight bill and HAVE THE DRIVER SIGN AND DATE. 2. If this is a U.P.S. shipment call our shipping department for tracking. 3. Wait one week before taking further action. (Often the missing cartons are found and delivered during this time period. 4. If undelivered after one week, file claim with the freight company for the missing merchandise. B.
Concealed Shortage
1. Claim for omissions and concealed shortages must be submitted to us in writing within five (5) days of receipt of shipment. Phone calls cannot be documented. 2. When concealed shortage is discovered: A) Recheck total cartons received to determine if shortage is offset by overage. B) Report any differences between packing list and items received. C) If a shortage is found in install kit. Contact us by 1:00 P.M. CENTRAL TIME. We will do our best to have the manufacturer send the needed part according to their policy. C.
Damaged Merchandise
1. If damage is visible on receipt of the merchandise: A) Mark the freight bill “X” Cartons of Damaged Product (Description of Freight Bill). B) Sign and date the freight bill as usual. C) File claim with the carrier for the damaged merchandise. D) If U.P.S. is involved call our shipping department the day the shipment arrives. We will send U.P.S. claims adjuster. Keep damaged items together until claim has been settled. Do not return parts to us as no claim can be filed at that point. 2. If the damage was concealed and discovered after the carrier leaves merchandise: A) Set the damaged merchandise aside for safekeeping and make a written record of it. B) Call the delivering carrier and arrange to have the damaged merchandise inspected. C) File claim with the carrier for damaged merchandise. If shipped on U.P.S. call our shipping department the day the package arrives. We will send a U.P.S. claims adjuster. Keep damaged items together until claim has been settled. Do not return parts to us as no claim can be filed at that point. D) Hold merchandise until claim is resolved. D.
Delayed Shipments
Delivery problems with the common carrier trucks should be resolved by notifying our shipping department. The shipping department will trace the shipment and advise customer of the expected delivery date. BEAR IN MIND THAT THE TITLE TO THE MERCHANDISE TRANSFERS TO THE CONSIGNEE WHEN THE COMMON CARRIER SIGNS THE BILL OF LADING AND LEAVES OUR DOCK WITH THE MERCHANDISE. E.
Incorrect Merchandise Deliveries
If merchandise is delivered which was not ordered, accept delivery (DO NOT REFUSE SHIPMENT) and call our R.M.T. department to arrange for authorization to return the merchandise. DO NOT SHIP THE MERCHANDISE BACK TO US UNTIL AN R.M.T. (RETURN MATERIAL TAG) HAS BEEN RECEIVED. AN R.M.T. MUST ACCOMPANY ANY RETURN SHIPMENT. F.
Non-Delivery or Erroneous Billing of Product
In case of non-delivery, mis-delivery, or erroneous billing, written notice must be reported by the customer to the billing department within 30 days of the statement date. G.
Other Shipping Problems
Customers needing additional assistance in resolving shipping problems should contact our shipping department. V.
MERCHANDISE RETURN POLICIES A. General Policies – New Merchandise
One For One Exchange (APPLICABLE TO ALL PRODUCT LINES) 1.
We are unable to send replacement parts to C.O.D.
customers free of charge. We will issue a refund check when returned
parts are received at our location.
Call our R.M.T. operator for return tag. 2.
New
or rebuilt merchandise, offered in this catalog, may be returned within 45 days
of purchase with prior written approval on an R.M.T. and are subject to
a 15% restocking charge unless accompanied by an offsetting order for an equal
dollar amount. No cash settlement will
be made. 3. A copy of the approved R.M.T. must accompany the merchandise as a packing slip. 4. Do not return items, which are not listed on the R.M.T. 5. Get and retain a tracking number on all items returned to us. This is your only proof to the carrier that item was sent back. 6. Merchandise must be in unopened, factory-fresh packages. When repackaging is required (example: “Defective” written on new return) to restore the merchandise to marketable condition, an additional 10% cost will be charged to the customer. 7. All merchandise returned for credit must be shipped freight prepaid. 8. Credit cannot be given on shipments returned to us without prior approval. 9. Credit for approved returns will be issued according to prices in effect at the time the merchandise was purchased, and the credit will be applied to accounts receivable against the oldest balance owed. 10.
Return good’s privileges will apply only
to customers whose accounts are in a current condition. No cash
settlement will be made. 11. The customer shall not deduct amounts for returned merchandise from payments made. When approved returned merchandise transactions have been received, we will forward returned product to the original manufacturer. After he inspects and processes the merchandise, he will promptly issue credit to us and us to you. No deduction will be allowed until the credit memo has been issued. Total annual returns shall not
exceed 5 percent (5%) of the net dollar purchases direct from us
during the previous calendar year. B.
Non-Returnable Items 1. Special ordered items.
2. A/C units for cars or trucks over 4 years old. 3. Factory A/C dealer install kits. VI.
LIMITED WARRANTY POLICY A. We warrant to the original purchaser of our products that the product is free from defects in material and workmanship as follows: 1. Complete air conditioning systems are subject to manufacturers warranty. Please fill out all paperwork at install time and send copy to manufacturer to activate unit warranty. We do not build complete a/c units. 2. Our compressors, driers, and accumulators are marked with tamper proof labels to help you identify us as the supplier (call before installing if this label cannot be found). Please do not return items without this label, as we are unable to warranty them. Air conditioning compressors are warranted for 365 days from the purchase date. All other parts are warranted for 180 days from day purchased. Credit will be issued for the part only. 3. Please do not return compressors that have been run without oil or installed on dirty systems. There is no warranty on these units. Yearly warranty returns are limited to 5% of annual purchases. B. This Limited Warranty does not cover any product, which has been subject to misuse, neglect, alteration, accident or improper maintenance. This warranty does not cover material used in normal maintenance services or the replacement of service items. Normal wear of service items shall not be considered defects under this warranty. C. This Limited Warranty does not include consequential damages such as transportation costs, hotels, meals, towing and other expenses and we shall not be responsible for any such damages. We do not make and do not authorize any person to make for us any warranty other than the foregoing warranty. Such other warranties, if any, as may be imposed or implied by law are limited in duration to the duration of this written warranty. D.
CARE AND HANDLING OF WARRANTY PARTS 1. Compressors: Warranty compressors returned because of internal failure, leaks or other imperfections must have service valves attached or ports sealed. Return of compressors without ports sealed will void any warranty. The same care should be taken in returning a compressor for warranty as you would in sending one to your customer. Any damage occurring due to improper packaging of returned compressors will void the warranty. There is no warranty on any compressor that has been disassembled or run without the proper oil. 2. Expansion Valves: Valves received with broken capillary tubes will not be accepted for credit or replacement. Plastic thread protective caps from the new valve should be inserted on the proper fittings of the defective valve. 3. Clutches: No warranty is offered on rebuilt or new clutches. It has been determined that the compressor should be replaced if the clutch has failed. Replace clutch only at your own risk. 4. Evaporators, condensers, driers and accumulators: When returning these parts, the protective caps must be replaced on the parts being returned. Please do not return parts that have had threads stripped during installation. There is no warranty for cross threading. This warranty does not apply to any product damaged by improper installation, accident, misuse, abuse, improper line voltage, fire, flood, lightening or other acts of God, or if the product was altered or repaired by anyone other than our authorized distributors and/or installation centers. This warranty is in lieu of other warranties, expressed or implied including any implied warranty of merchantability and no person is authorized to assume we are responsible for any other liability in connection with the sale of our products. SHIPMENT DAMAGE IS THE RESPONSIBILITY OF THE CARRIER. NO WARRANTY CREDITS OR REPLACEMENT WILL BE CONSIDERED FOR CLAIMS MARKED “DAMAGED IN SHIPMENT”. ALL SUCH CLAIMS MUST BE MADE DIRECTLY TO THE CARRIER CONCERNED. IF U.P.S. IS INVOLVED CALL OUR SHIPPING DEPARTMENT. VII.
WARRANTY PROCEDURES A. Warranty Procedure and Forms 1. Request Return Material Tag (R.M.T.) from R.M.T. department. Have part numbers, quantities and original invoice numbers available when requesting an R.M.T. and provide them to R.M.T. operator. 2. The R.M.T. number must be written plainly on outside of all returned packages. 3. Parts sent in for warranty are to be shipped prepaid by U.P.S. or Parcel Post. Claim for lost or damaged merchandise on shipment is the responsibility of the purchaser. Any lost or damaged claims must be filed with the carrier. Keep the tracking number. 4. Pack returnable parts securely for shipment to factory. Shipments via motor freight should be classified on the bill of lading as “Used Auto Parts Charges Guaranteed,” Item N, NMFC 18630-3 cl 70. All shipments should be made on a prepaid basis via the least expensive means. 5. Return defective parts within 60 days of their removal. 6. Make sure the compressor return information form is filled out completely for each compressor to be returned. DO NOT USE THE WORD “DEFECTIVE” AS A REASON FOR COMPRESSOR FAILURE. B. All Products: 1. Any part found, upon inspection by the manufacturer, to be satisfactory and within approved manufacturing standards will not qualify for warranty credit. 2. Any part damaged due to improper installation, abuse, misuse, or improper removal will not qualify as warranty. 3. Any part damaged in shipment to our distributing center will not qualify as warranty. Carefully pack all parts being returned to protect against unrecoverable freight damage. 4. Any part not furnished by us as part of a complete unit or as a replacement part will not qualify as warranty. 5. Any product that does not qualify for warranty credit will be disposed of at our discretion, i.e.: A) Parts may be returned to the customer freight collect. B) Notice may be sent to customer requesting disposition of the material within 30 days from date of notice; if after which time no adequate response is received from the customer, we may choose to scrap the parts. VIII.LABOR CLAIM POLICY A. Labor Claims 1.
We do not offer a labor warranty on
replacement parts. NO labor claims will be paid. 2. For labor claims on complete A/C install kits only, call manufacturer’s number given on warranty. We will forward the claim to the proper manufacturer for you. IX. CORE HANDLING We do
not charge a core charge at the time of purchase. Instead, we have a core
return tag charge. The tag charge will
be shown as a separate, non-discounted line item on an invoice. The core must be returned in the original
shipping box. The tag is to be applied
to the original box and handed to the U.P.S. driver the next day. The core return tag (A.R.S. label) has a
tracking number. Save the number to
insure that you are not charged a core charge (some cores are $165). A core return tag is marked “core” and may
only be used to return the core it came with to insure proper credit. If a core
is not returned within 45 days, a core charge may be applied to your account.
On certain new compressors, a core return tag will be issued. We have incorporated the core credit into
the new price to lower your cost. X. DISCOUNTS Invoices paid and postmarked by the 5th
of the month following the date of the invoice may be discounted 5%, if the
account is current and the full amount due is paid. Invoices paid and postmarked by the 15th of the month
following the date of the invoice may be discounted 2%. Freight, flyer items
and core return tags do not qualify for discounts. C.O.D. accounts can receive a 5% discount at time of purchase if
it is asked for at time order is given.
We cannot go back and give this credit. XI. OVERDUE
ACCOUNTS A. If an account is not paid according to
terms, the following will happen: 1) at 15 days overdue you will placed on
C.O.D. 2) we will send a certified letter to inform you about your account 3)
at 30 days overdue your account is turned over to collection. Payment may be
required in advance of shipment, or shipment may be withheld. B. A finance charge will be imposed on any
balance, including, previously unpaid finance charges, which is 30 days or more
past due. The monthly rate used to
compute the finance charge on the unpaid balance is 1 ½% (the corresponding
annual percentage rate is 18%). C. In the event it becomes necessary for us to
bring legal action to enforce these terms or to collect any money due, customer
agrees to pay reasonable attorney’s fees, court costs, and collection expenses
incurred in such action. We will
invoice you for the cost of the collection service to be added to the amount
they will collect from you. RANSHU INC 795 E MOANA
LN RENO NV
89502 800-628-0474 |