RETURN POLICIES

A. General Policies - New Merchandise One For One Exchange
(APPLICABLE TO ALL PRODUCT LINES)

  1. New or rebuilt merchandise, offered in our catalog and online, may be returned WITHIN 45 DAYS of purchase with prior written approval on an R.M.T. and returns are subject to a 15% restocking charge unless accompanied by an offsetting order for an equal dollar amount. No cash settlement will be made.
  2. We are unable to send replacement parts to C.O.D. customers free of charge. We will issue a refund check when returned parts are received at our location if a replacement was ordered, otherwise there will be a credit issued on your account. Call our R.M.T. operator for authorization number.
  3. A copy of the approved R.M.T. must accompany the merchandise as a packing slip.
  4. Do not return items which are not listed on the R.M.T., as no credit can be given.
  5. Get and retain a tracking number on all items returned to us. This is your only proof to the carrier that item was sent back.
  6. Merchandise must be in unopened, factory-fresh packages. When repackaging is required (example: "Defective" written on new return) to restore the merchandise to marketable condition, an additional 10% cost will be charged to the customer.
  7. All merchandise returned for credit must be shipped freight prepaid.
  8. Credit cannot be given on shipments returned to us without prior approval.
  9. Credit for approved returns will be issued according to prices in effect at the time the merchandise was purchased, and the credit will be applied to accounts receivable against the oldest balance owed.
  10. Return good's privileges will apply only to customers whose accounts are in current standing condition. No cash settlement will be made.
  11. The customer shall not deduct amounts for returned merchandise from payments made. When approved returned merchandise transactions have been received, we will forward returned product to the original manufacturer. After merchandise has been inspected and processed, credit will be promptly issued. No deduction will be allowed until the credit memo has been issued.
  12. Total annual returns shall not exceed 5 percent (5%) of the net dollar purchases direct from us during the previous calendar year.
B. Non-Returnable Items
  1. Special ordered items.
  2. A/C units for cars or trucks over 4 years old.
  3. Factory A/C dealer install kits.

LIMITED WARRANTY POLICY

A. We warrant to the original purchaser of our products. Product must be free from defects in material and workmanship as follows:
  1. Complete air conditioning systems are subject to manufacturers warranty. Please fill out all paperwork at install time and send copy to manufacturer to activate unit warranty. We do not build complete a/c units.
  2. Our compressors, driers, and accumulators are marked with tamper proof labels to help you identify us as the supplier (call before installing if this label cannot be found). Please do not return items without this label, as we are unable to warranty them. Air conditioning compressors are warranted for 365 days from the purchase date. All other parts are warranted for 180 days from day purchased. Credit will be issued for the part only.
  3. Please do not return compressors that have been run without oil or installed on dirty systems. There is no warranty on these units. Yearly warranty returns are limited to 5% of annual purchases.
B. This Limited Warranty does not cover any product which has been subject to misuse, neglect, alteration, accident or improper maintenance. This warranty does not cover material (refrigerant, oils, o-rings, etc) used in the replacement of failed or defective product. Normal wear of service items shall not be considered defects under this warranty.

C. This Limited Warranty does not include consequential damages such as transportation costs, hotels, meals, towing and other expenses and we shall not be responsible for any such damages. We do not make and do not authorize any person to make for us any warranty other than the foregoing warranty. Such other warranties, if any, as may be imposed or implied by law are limited in duration to the duration of this written warranty.

D. CARE AND HANDLING OF WARRANTY PARTS

  1. Compressors: Warranty compressors returned because of internal failure, leaks or other imperfections must have service valves attached or ports sealed. Return of compressors without ports sealed will void any warranty. The same care should be taken in returning a compressor for warranty as you would in sending one to your customer. Any damage occurring due to improper packaging of returned compressors will void the warranty. There is no warranty on any compressor that has been disassembled or run without the proper oil.
  2. Expansion Valves: Valves received with broken capillary tubes will not be accepted for credit or replacement. Plastic thread protective caps from the new valve should be inserted on the proper fittings of the defective valve.
  3. Clutches: No warranty is offered on rebuilt or new clutches. It has been determined that the compressor should be replaced if the clutch has failed. Replace clutch at your own risk.
  4. Evaporators, condensers, driers and accumulators: When returning these parts, the protective caps must be replaced on the parts being returned. Please do not return parts that have had threads stripped during installation. There is no warranty for cross threading.
This warranty does not apply to any product damaged by improper installation, accident, misuse, abuse, improper line voltage, fire, flood, lightening or other acts of God, or if the product was altered or repaired by anyone other than our authorized distributors and/or installation centers.

This warranty is in lieu of other warranties, expressed or implied including any implied warranty of merchantability and no person is authorized to assume we are responsible for any other liability in connection with the sale of our products.

SHIPMENT DAMAGE IS THE RESPONSIBILITY OF THE CARRIER. NO WARRANTY CREDITS OR REPLACEMENT WILL BE CONSIDERED FOR CLAIMS "DAMAGED IN SHIPMENT". ALL SUCH CLAIMS MUST BE MADE DIRECTLY TO THE CARRIER CONCERNED. IF U.P.S. IS INVOLVED CALL OUR SHIPPING DEPARTMENT.

WARRANTY PROCEDURES

A. Warranty Procedure and Forms

  1. Request a Return Material Tag number (R.M.T.) from the R.M.T. department. Have part numbers, quantities and original invoice numbers available when requesting an R.M.T. and provide them to R.M.T. operator.
  2. The R.M.T. number must be written plainly on outside of all returned packages.
  3. Parts sent in for warranty are to be shipped prepaid by U.P.S. or Parcel Post. Claim for lost or damaged merchandise on shipment is the responsibility of the purchaser. Any lost or damaged claims must be filed with the carrier. Keep the tracking number.
  4. Pack returnable parts securely for shipment to factory. Shipments via motor freight should be classified on the bill of landing as "Used Auto Parts Charges Guaranteed," Item N, NMFC 18630-3 cl 70. All shipments should be made on a prepaid basis via the least expensive means.
  5. Return defective parts within 15 days of their removal.
  6. Make sure the compressor return information form is filled out completely for each compressor to be returned. DO NOT USE THE WORD "DEFECTIVE" AS A REASON FOR COMPRESSOR FAILURE.
B. All Products:
  1. Any part found, upon inspection by the manufacturer, to be satisfactory and within approved manufacturing standards will not qualify for warranty credit.
  2. Any part damaged due to improper installation, abuse, misuse, or improper removal will not qualify as warranty.
  3. Any part damaged in shipment to our distributing center will not qualify as warranty. Carefully pack all parts being returned to protect against unrecoverable freight damage.
  4. Any part not furnished by us as part of a complete unit or as a replacement part will not qualify as warranty.
  5. Any product that does not qualify for warranty credit will be disposed of at our discretion, i.e.:
    1. Parts may be returned to the customer freight collect.
    2. Notice may be sent to customer requesting disposition of the material within 30 days from date of notice; after no adequate response is received from the customer, we may choose to scrap the parts.